Return Policy

Return & Refund Policy

Last Updated: July 13, 2026

At Smart Sell Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy before requesting a return.

1. Return Period

Most products may be returned within 30 days from the date your order was delivered.

Return requests submitted after the 30-day return period may not be accepted, unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused.
The item must be in its original condition.
Original packaging must be included.
All accessories, manuals, cables, and included components must be returned.
A valid order number or proof of purchase must be provided.

3. Non-Returnable Items

The following products cannot be returned unless they arrive defective or damaged:

Products showing signs of use.
Items damaged after delivery.
Products missing original packaging.
Personal hygiene products that have been opened.
Customized or personalized products.
Gift cards.
Downloadable digital products (if offered).

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

Your order number.
Photos of the product.
Photos of the shipping box.
A description of the problem.

If approved, Smart Sell Hub will provide an appropriate solution, which may include a replacement, repair, refund, or prepaid return shipping label.

5. Return Shipping Costs

If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost.

For all other approved returns, including change of mind, incorrect selection, or compatibility issues, the customer is responsible for return shipping costs.

6. Return Authorization

Please do not send any product back without first contacting our support team.

Returns sent without authorization may experience processing delays or be refused.

To request a return, email: info@smartsellhub.shop

7. Return Address

Unless instructed otherwise, approved returns should be sent to:

Smart Sell Hub
664 John F. Kennedy Boulevard
Bayonne, New Jersey 07002
United States

8. Refund Processing

After receiving and inspecting your returned item, we will notify you by email regarding the status of your refund.

Approved refunds are issued to the original payment method within approximately 5–7 business days.

Banks and payment providers may require additional processing time.

9. Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, please request a return (if eligible), receive your refund, and place a new order.

10. Order Cancellations

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, it can no longer be canceled and must follow this Return & Refund Policy.

11. Lost Packages

If your tracking information shows unusual delays or your package appears to be lost, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

12. Refused Deliveries

If a customer refuses delivery or fails to collect a shipment, any refund may be reduced by return shipping costs, carrier fees, or customs charges, where permitted by law.

13. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank.

If the refund is still missing, please contact us:

info@smartsellhub.shop

14. Contact Us